Name: Fency boy - Electric Fence Sensor
Availability: InStock

Question 1

How do I succeed with my LoRaWAN project?

Accepted Answer

Start by defining your use case, required sensor types, and coverage area. Verify that your chosen devices support the LoRaWAN class (A, B, or C) that fits your application — Class A for battery-powered sensors, Class C for always-on actuators. Make sure you have gateway coverage in your area — use a LoRaWAN field tester to verify signal strength and connectivity before deploying your devices. All devices in our catalogue are pre-certified for seamless integration with the Sensor-Online platform, which handles device provisioning, data routing, and visualization out of the box.

Question 2

How do I succeed with my wM-Bus project?

Accepted Answer

wM-Bus (Wireless M-Bus) is the standard protocol for utility metering — water, heat, gas, and electricity. Key steps: select a compatible wM-Bus gateway or receiver, verify the transmission mode (T1, C1, or S1) supported by your meters, and confirm that your software can parse the meter telegrams. Our catalogue includes certified wM-Bus devices and gateways that integrate directly with the Sensor-Online platform, giving you a complete path from meter to dashboard.

Question 3

Does the product work with the Sensor-Online platform?

Accepted Answer

Yes. All products in our catalogue are certified and tested with the Sensor-Online IoT platform. They support MQTT and REST API for straightforward integration, and configuration is done directly in the platform's web interface — no external software required. The devices also support Node-RED and n8n for advanced automation logic.

Question 4

Can I integrate the product with my existing system?

Accepted Answer

Most of our products communicate via standard protocols such as MQTT, Modbus, HTTP/REST, or LoRaWAN, enabling integration with most SCADA, BMS, and ERP systems. We also offer custom integrations via our API. Contact us if you have a specific system you need to connect.

Question 5

Do I need programming skills to set up the device?

Accepted Answer

No. Basic installation and configuration is done through the Sensor-Online web portal without any coding. For advanced automation flows using Node-RED or n8n, some technical understanding is helpful — but we provide ready-made flow templates and guides for the most common scenarios.

Question 6

How is the device firmware updated?

Accepted Answer

Firmware updates are distributed OTA (Over-the-Air) directly through the Sensor-Online platform. You are notified when a new version is available and can choose to update manually or configure automatic updates. We always recommend keeping firmware up to date for security and optimal performance.

Question 7

What is the warranty period?

Accepted Answer

All products from Sensor-Online come with a 2-year warranty in accordance with the Consumer Sales Act. For business customers, a 1-year warranty applies unless otherwise agreed. The warranty covers manufacturing defects and material faults under normal use. Damage caused by incorrect installation, overvoltage, or external impact is not covered.

Question 8

What happens if the device breaks during the warranty period?

Accepted Answer

Contact our support team with your order number and a description of the fault. We will assess the case and arrange repair, replacement, or a refund in accordance with the applicable warranty terms. Returns are handled at no cost to the customer for warranty claims.

Question 9

Do you offer support agreements?

Accepted Answer

Yes. We offer support agreements tailored to different needs. Our agreements include prioritised technical support, remote troubleshooting via the Sensor-Online platform, regular reviews, and SLA guarantees. Contact us at support@sensor-online.se for a customised quote based on the number of devices and your operational requirements.

Question 10

How quickly is the product delivered?

Accepted Answer

We normally deliver within 2–5 business days within Sweden. Express delivery (1–2 business days) is available for an additional charge. Larger orders and specially configured devices may have longer lead times — we always provide an estimated delivery date at the time of order.

Question 11

What IP rating does the product have?

Accepted Answer

The IP rating varies by model and is listed in the product's technical specification. As a general guide, our outdoor devices are typically rated IP65 or higher, protecting against dust and powerful water jets. Indoor devices are usually rated IP20–IP44. Always check the product datasheet for the correct rating.

Question 12

What is the difference between LoRaWAN Class A, B, and C?

Accepted Answer

Class A devices transmit data and then open two short receive windows — they offer the lowest power consumption and are ideal for battery-operated sensors. Class B adds scheduled receive windows, reducing downlink latency while keeping energy use moderate. Class C keeps the receive window open continuously, making it best for mains-powered actuators that must respond to commands immediately.

Question 13

What range can I expect from a LoRaWAN device?

Accepted Answer

In open rural environments, LoRaWAN can reach up to 15 km from a single gateway. In dense urban areas, a realistic range is 2–5 km. Indoors, range depends heavily on building construction and the number of walls and floors between device and gateway. A single well-placed gateway can typically cover an entire building or a mid-sized campus.

Question 14

Where can I find technical documentation and manuals?

Accepted Answer

All documentation is available on our support page and directly within the Sensor-Online platform under each device type. You will find datasheets, installation guides, API documentation, and example code. Documentation is continuously updated in line with firmware releases.

Question 15

How do I request a quote or place an order?

Accepted Answer

Use the 'Add to quote' button on any product page to build your selection, then submit the list through the quote request form. Our team will respond with pricing and availability — typically within one business day.

Fency boy - Electric Fence Sensor

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